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Google Sheets add-on

If you have any issues with the Google sheets add-on, try the following steps as we’ve found them to be helpful in fixing most issues:

• Hard refresh the worksheet using F5 or an equivalent key.
• Clear your browser cache (if you’re using Chrome, here’s the instructions).
• Load the sidebar from the drop down menu by clicking Extensions -> Artemis Sheets -> Getting Started.
• Force a refresh in worksheet by adding or removing a column to the left of column A.
• Try opening up a blank spreadsheet associated with your Artemis Sheet account. We’ve found most times a new blank sheet fixes most issues.
• Create a copy of the troublesome spreadsheet (File -> Make a copy).

If the issues persist, please try the following

• Logout from your Artemis account (Extensions -> Artemis Sheets -> Logout)
• Uninstall the Artemis Sheets add-on
• Clear Browser Cache
• Install the add-on
• Register your Artemis API key, if you have one (Extensions -> Artemis Sheets -> Register Artemis API Key)

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Blank (white) sidebar

This error is usually generated by a browser extension which blocks cookies or interferes with the Artemis Sheets add-on.

Try these workarounds:
&#xNAN;- Install the Artemis Sheets add-on in a different browser
- Turn off your browser extensions and check if the sidebar loads
- Open google sheets in a Chrome incognito window, with cookies enabled (no extensions are loaded in an incognito window)

Here is how you can enable cookies in a Chrome incognito window:

• click the top right cookies button
  
• click the “Site not working?” link
• click the “Allow cookies” button
  
• the page will reload and the sidebar will show the login page
  

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The only option in the add-on menu is Help

This error is usually generated by a temporary Google internal glitch.

A few suggestions to try:
- close and reopen the browser
- reload the spreadsheet a few times
- uninstall the Artemis Sheets add-on (Extensions -> Add-ons -> Manage add-ons -> click the Artemis Sheets top right three dot menu -> Uninstall), then clear browser cache, sign out of your google account, restart browser, sign in into google account and install the add-on
- install the add-on in a different browser